Tokyo Techies | One-stop IT Consulting

Job Details

Tokyo Techies is an IT company that provides One-stop IT consulting and Business Software Solutions for enterprises. One of our key partners in the cybersecurity field is providing world-class cybersecurity products and services to various large enterprises all around the world. We are now supporting them to find strong candidates to fill this open position.

As a Security Services Assurance team member, you will deliver an end-to-end view of security service performance and customer experience, overseeing the delivery and quality of our services, while managing the prospect and customer lifecycle from a service delivery perspective.

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What you will do:

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● Oversee the partnership and white-labeling of our managed services by partners.

● Oversee any changes in SKUs, pricing, or packaging.

● Act as the primary interface between our product, our services, and the partner.

● Escalate Product issues impacting the partner to relevant teams in our organization.

● Coordinate with partners on product changes, upgrades, and maintenance schedules.

● Audit the quality of the service as delivered by the partner to customers.

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What we are looking for:

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● Business level in both English and Japanese is required

● Bachelor's degree, preferably in a technical field.

● 6+ years of customer-facing relevant work experience, preferably related to security service delivery and/or customer service

● Product management experience preferred

● Experience in creating and presenting technical material to decision makers and c-suite level audiences

● Experience in escalation handling and resolution

● Excellent written and verbal communication skills

● Excellent organizational skills, able to work as an individual and as part of a

team on a variety of concurrent projects

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Other information

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OTE 13M JPY
Work Location: Tokyo (remote work is acceptable)
This position is not for employment as a Tokyo Techies employee. One of our key partners in the cybersecurity field is providing world-class cybersecurity products and services to various large enterprises all around the world. We are currently assisting them in finding strong candidates to fill this open position.

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If you are interested in joining our team and meet the skill requirements, we look forward to receiving your application.

Thank you for considering Tokyo Techies for your next career move.

We look forward to speaking with you during the interview!

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Perks and Benefits

Flexibility

Flexible scheduling and work environment
Tokyo Techies offers flex-time scheduling with a core time from 10AM to 3PM. Remote work is acceptable though attendance at the office or client facility may be required in some cases.
Casual Dress Code
We encourage our employees to dress comfortably at work. Business attire is required only if necessary (i.e. formal client meetings).

Subsidies

Certificate Acquisition and Course Completion Support
Tokyo Techies encourages employees to enroll in relevant courses and apply for certifications to develop their personal skills. Course fees will be provided by the company and a bonus will be given for acquiring a certificate in Cloud, Security, or Japanese/English language (i.e. JLPT/TOEIC).
Transportation Allowance
All regular employees will be given a transportation allowance going to and from work, and other work-related transportation expenses.

Bonuses

Performance Bonus

Performance bonuses based on overall performance will be awarded usually twice each year. On top of scheduled bonus, all employees are qualified to receive a spot bonus for an exceptional performance.

Employee and Client Referral Bonus

Refer your friends to work at Tokyo Techies for an employee referral bonus.
- Sum of 200,000 JPY shall be awarded for successfully introducing a regular full-time employee.
- Sum of 40,000 JPY shall be awarded for successfully introducing a part-time employee.
Client referral bonuses are also offered. Compensation amount varies on the cost of the project.

Relaxation

Holidays and Paid Annual Leave

Paid annual leave is awarded to full-time employees which can be used for vacation, sick-leave and other personal matters. A 10-day paid leave is offered during the first year, with the duration increasing every passing year to a maximum of 20 days annually.

Team Gathering and Retreat

Tokyo Techies is building a relaxed, yet professional environment for all its employees. We have a regularly monthly techies gathering where you can bring your friends and family to share delicious food and drinks. Occasionally, we also plan out of town retreats.