Tech Support
Job Details

About the Company:

Tokyo Techies is an IT company that provides One-stop IT consulting and Business Software Solutions for enterprises. One of our key partners in the cybersecurity field is providing world-class cybersecurity products and services to various large enterprises all around the world. We are now supporting them to find strong candidates to fill this open position.

We will provide detailed company information after the resume screening process.

About the role:

You’ll be part of our Global Technical Support group

The technical support organization is a global team obsessed with providing excellent support to Our key partner valued customers, as well as partners and internal stakeholders. Our services include acting as the technical focal point for customers, investigating and analyzing complex technical scenarios and providing innovative solutions for our customers’ needs. 

We are considering candidates located in Tokyo.

In this position you will:

  • Handle incoming support cases and calls of existing and new customers under defined SLA’s
  • Find creative, out of the box solutions to unique problems
  • Collaborate with Product, DevOps and R&D teams to investigate and solve technical product issues
  • Work closely with the company’s Customer success and Sales teams, as well as our global customers across multiple territories and regions
  • Maintain a list of known issues, workarounds, and planned fixes in order to contribute to our ever growing knowledge base

We are looking for:

Must have-

  • Minimum 3-5 years of support experience working on a wide range of security products.
  • Hands-on experience with Linux
  • Hands-on experience with troubleshooting on Windows environments (client and server)
  • Hands-on experience with Network and\or Endpoint Security Products
  • Thorough understanding of network protocols and technologies (TCP/IP, HTTP, Proxies and Load Balancers)
  • Hands-on experience with Virtualization technologies such as VMWare and Hyper-V
  • Strong troubleshooting and problem solving skills - must have technical understanding and troubleshooting experience in Security Products and Linux or Windows environments
  • Strong Japanese and English communications skills - written and verbal
  • Team Player with collaborative work style - A Must!
  • Naturally curious and excited to learn new technologies
  • Service oriented approach with strong client-focused skills, able to process and explain technical information in various levels  
  • Must have excellent Japanese & English reading, writing, and speaking skills

Nice to have-

  • 3-5 years relevant work experience in the XDR/SIEM security domain.
  • Working knowledge of  big data platforms such as Google Chronicle, Elasticsearch, or Splunk
  • Proven experience with Bash and Python
  • Experience with databases
  • Windows troubleshooting tools & skills
  • Experience with Apache, Tomcat or Java
  • Experience with AWS/GCP
  • Experience with Jenkins, Ansible and Puppet
  • Practical knowledge and hands-on experience in Offensive Security

Perks and Benefits

world

Flexibility

  • Flexible scheduling and work environment
  • Tokyo Techies offers flex-time scheduling with a core time from 10AM to 3PM. Remote work is acceptable though attendance at the office or client facility may be required in some cases.
  • Casual Dress Code
  • We encourage our employees to dress comfortably at work. Business attire is required only if necessary (i.e. formal client meetings).
perks and benefits

Subsidies

  • Certificate Acquisition and Course Completion Support
  • Tokyo Techies encourages employees to enroll in relevant courses and apply for certifications to develop their personal skills. Course fees will be provided by the company and a bonus will be given for acquiring a certificate in Cloud, Security, or Japanese/English language (i.e. JLPT/TOEIC).
  • Transportation Allowance
  • All regular employees will be given a transportation allowance going to and from work, and other work-related transportation expenses.
colaboration1

Bonuses

Performance Bonus
  • Performance bonuses based on overall performance will be awarded usually twice each year. On top of scheduled bonus, all employees are qualified to receive a spot bonus for an exceptional performance.
Employee and Client Referral Bonus
  • Refer your friends to work at Tokyo Techies for an employee referral bonus.
  • Client referral bonuses are also offered. Compensation amount varies on the cost of the project
Travel 1

Relaxation

Holidays and Paid Annual Leave
  • Paid annual leave is awarded to full-time employees which can be used for vacation, sick-leave and other personal matters. A 10-day paid leave is offered during the first year, with the duration increasing every passing year to a maximum of 20 days annually.
Team Gathering and Retreat
  • Tokyo Techies is building a relaxed, yet professional environment for all its employees. We have a regularly monthly techies gathering where you can bring your friends and family to share delicious food and drinks. Occasionally, we also plan out of town retreats.
world

Flexibility

  • Flexible scheduling and work environment
  • Tokyo Techies offers flex-time scheduling with a core time from 10AM to 3PM. Remote work is acceptable though attendance at the office or client facility may be required in some cases.
  • Casual Dress Code
  • We encourage our employees to dress comfortably at work. Business attire is required only if necessary (i.e. formal client meetings).
perks and benefits

Subsidies

  • Certificate Acquisition and Course Completion Support
  • Tokyo Techies encourages employees to enroll in relevant courses and apply for certifications to develop their personal skills. Course fees will be provided by the company and a bonus will be given for acquiring a certificate in Cloud, Security, or Japanese/English language (i.e. JLPT/TOEIC).
  • Transportation Allowance
  • All regular employees will be given a transportation allowance going to and from work, and other work-related transportation expenses.
colaboration1

Bonuses

Welcome Bonus
  • A welcome bonus equivalent to one month’s salary will be awarded to each full-time employee joining Tokyo Techies.
Employee and Client Referral Bonus
  • Refer your friends to work at Tokyo Techies for an employee referral bonus.
    • Sum of 200,000 JPY shall be awarded for successfully introducing a regular full-time employee.
    • Sum of 40,000 JPY shall be awarded for successfully introducing a part-time employee.
  • Client referral bonuses are also offered. Compensation amount varies on the cost of the project.
Performance Bonus
  • Performance bonuses based on overall performance will be awarded usually twice each year. On top of scheduled bonus, all employees are qualified to receive a spot bonus for an exceptional performance.
Travel 1

Relaxation

Holidays and Paid Annual Leave
  • Paid annual leave is awarded to full-time employees which can be used for vacation, sick-leave and other personal matters. A 12-day paid leave is offered during the first year, with the duration increasing every passing year to a maximum of 20 days annually.
Team Gathering and Retreat
  • Tokyo Techies is building a relaxed, yet professional environment for all it’s employees. We have a regularly monthly techies gathering where you can bring your friends and family to share delicious food and drinks. Occasionally, we also plan out of town retreats.
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We appreciate your interest in joining our team.

We'll carefully review your application and reach out to you soon if your qualifications align with our needs.

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