On Wednesday, August 20, 2025, Tokyo Techies welcomed entrepreneurs, freelancers, and business owners to our office in Higashiueno for an evening seminar titled “How to Use Personalized AI Agents to Transform Your Small Business Customer Service & Sales.”
The event explored how AI and MCP technologies are reshaping customer support, with a focus on practical, budget-friendly tools for lean teams. Attendees gained insights into how small businesses can deliver big-brand service without big budgets, saving valuable time each week through automation.
Expert Talks & Live Demo
The seminar featured talks by Ujjwal Mishra, COO of Tokyo Techies, and Nicha Manee-in, Product Manager of Kotae. Both speakers shared actionable strategies for integrating AI tools into daily operations to automate repetitive tasks, improve customer satisfaction, and boost team productivity.
As a real-world case study, participants also enjoyed a live demo of Kotae, Tokyo Techies’ AI-powered customer support agent equipped with multiple MCP integrations. The demonstration showcased how Kotae can manage high-volume inquiries with ease, empowering small teams to scale without additional headcount.
Community, Networking & Bilingual Q&A
The evening concluded with a lively Q&A session in both English and Japanese, giving attendees the opportunity to dive deeper into adoption challenges and opportunities. The seminar wrapped up with a networking session over complimentary pizza and drinks, where participants connected with fellow AI enthusiasts, entrepreneurs, and professionals from across Tokyo.
Looking Ahead
At Tokyo Techies, we remain committed to sharing knowledge and building connections within Tokyo’s tech community. This event was a celebration not only of the potential of AI, but also of the innovative spirit of small business owners eager to adopt cutting-edge solutions.
We look forward to hosting more seminars and discussions on the future of technology and its role in helping businesses of all sizes thrive.
Learn more about Kotae, our AI-powered customer support solution, at kotae.ai.
